Symplano LogoSymplano
Get it on Google Play

Get in Touch

We're here to help! Whether you have questions, need support, or want to share feedback, we'd love to hear from you.

CONTACT US

Response Time: Within 24 hours
Monday to Friday, 9am-6pm GMT

COMPANY INFORMATION

Symplano Ltd

Company Registration: 16460787 (England and Wales)

Registered Office:

128 City Road
London, EC1V 2NX
United Kingdom

VAT Registration: Applied for
Data Protection: ICO Registered

Need Help Right Away?

Visit Help Centre

Find answers to common questions and troubleshooting guides

Privacy Questions

Learn how we protect your family's data and privacy

Terms & Conditions

Read our terms of service and user agreement

Before You Contact Us

For Support Requests, Please Include:

  • • Your device type (iPhone, Android)
  • • App version number
  • • Description of the issue
  • • Steps you've already tried
  • • Screenshots (if relevant)

For Privacy Requests:

  • • Your registered email address
  • • Specific request type (access, deletion, etc.)
  • • Proof of identity may be required
  • • Allow up to 30 days for processing