Subscription terms

Subscriptions

1. What a subscription covers. A Symplano subscription covers your whole family, not just the person who pays. When any parent in your family subscribes, every member of the family shares full access, including your partner and any carers you have invited. You never need more than one subscription per family. A subscribed family can have up to six people.

2. Plans, pricing, and free access.

Your free time with Symplano. When you create an account and start a new family, you get 14 days of full access, free, counted from the day you create your account. Symplano is also free to use in full for everyone until 30 September 2026. If your 14 days would end before that date, you keep free access until 30 September anyway. You always get whichever is longer.

If you join a family that already exists. You share that family's access from the moment you join. Joining does not start a fresh 14 days, because one family shares one subscription and one free period.

Paid plans. When your free access ends, the standard plan is £6.99 per month or £59.99 per year, billed through Google Play.

What you can still do without a subscription. Your family keeps everything already saved: your calendar, your children, and every event captured so far. You can still add and edit events yourself. What stops is Symplano reading newsletters and messages for you. Once your free access has ended, a family without a subscription can have up to two people, and a family with a subscription can have up to six. If your family is already larger than the limit that applies to you, everyone stays.

3. Billing and renewal. Payments are taken by Google Play under your Google account. Subscriptions renew automatically at the end of each billing period unless cancelled. Prices shown in Google Play are the prices that apply; Google Play displays pricing in your local currency.

4. Cancelling. You can cancel at any time through Google Play (Play Store, Payments and subscriptions, Subscriptions). Cancelling stops future renewals. Your family keeps full access until the end of the period you have already paid for. We do not charge cancellation fees.

5. If a payment fails. If a renewal payment does not go through, your family keeps full access for a short grace period while Google Play retries the payment. On monthly plans that is about a week; on annual plans it is about a fortnight. If the payment is fixed during the grace period, your subscription continues as normal with your original billing date. If it is not fixed by the end of the grace period, access pauses, but your subscription is not cancelled straight away: you have up to 60 days in total from the failed payment to update your payment method in Google Play. Fixing it during this time restores your family's access immediately, with billing restarting from that day. If the payment issue is not resolved within the 60 days, the subscription ends as described in clause 6.

6. When a subscription ends. When a subscription expires and is not renewed, your family's account and information remain safe, as set out in our Privacy Policy. Your family keeps everything already saved and you can still add and edit events yourself, as set out in clause 2. You can resubscribe at any time and pick up where you left off.

Founders pricing

7. Who founders pricing is for. The first 100 people to create a Symplano account qualify for founders pricing: £4.99 per month, locked at that price for as long as the subscription stays active, including while a payment issue is being resolved under clause 5. Qualification is based on when you created your account, not on when you subscribe. If you are among the first 100, the founders price is yours to take up when paid plans begin.

8. Founders terms. Founders pricing is monthly only; it is not available on the annual plan. It applies to your own subscription and covers your whole family in the same way as the standard plan.

9. Founders pricing is personal. Founders pricing belongs to you and cannot be transferred, sold, or passed to anyone else.

10. If the person paying moves to a different family. If the person paying the subscription joins or creates a different family, their subscription covers their new family from that point, and their founders price, where they hold one, moves with them. Their previous family is no longer covered by that subscription from the same point.

General

11. Changes to pricing. We will give you clear notice through the app and by the contact details on your account before any price change takes effect. Founders pricing is excluded from increases for as long as it remains active under these terms, including while a payment issue is being resolved under clause 5.

12. These terms and our other terms. These terms cover your subscription and the founders rate. Our Terms of Service and Privacy Policy continue to apply to everything else. Where these terms differ from our Terms of Service about your subscription, these terms apply.

13. If we stop offering Symplano. If we decide to stop offering Symplano, or to withdraw a plan you are on, we will give you at least 30 days' notice through the app and by the contact details on your account. If your subscription is active at that point, we will not take another payment, and you will keep access until the end of the period you have already paid for. We will also tell you what will happen to your family's information and how to ask us for a copy of it.

14. Fair use. Symplano reads the newsletters and messages you share with it. To keep the service reliable for every family, there is a limit on how many items one family can send for reading in a day. That limit is currently 10 items per family per day, and it resets at midnight. Sharing the same newsletter more than once does not count against it. We may adjust the limit if we need to, and we will say so here if we do.