Terms of Service

1. YOUR RELATIONSHIP WITH SYMPLANO

These Terms govern your use of the Symplano app and website. By creating an account or using Symplano, you agree to these Terms.

2. ELIGIBILITY & ACCOUNTS

• • You must be 18+ to create an account.
• • Keep your credentials secure and your details accurate.
• • You're responsible for activity under your account.
• • Family groups are for real family members and authorised caregivers only.

3. ACCEPTABLE USE

Use Symplano for family scheduling. Do not use it for unlawful purposes, harassment, or to upload content you don't have rights to share.

4. AI FEATURES

Symplano uses AI to find dates and events in school communications you choose to share. It may miss information or put an event against the wrong date or child. Check important details against the original school communication.

How we handle the text you share, and the lawful bases we rely on, are set out in our Privacy Notice. That document, not these Terms, governs our use of your data.

5. SUBSCRIPTIONS & BILLING

Subscriptions, pricing, billing, cancellation and founders pricing are covered by our Subscription Terms, which apply to your subscription where they differ from these Terms.

6. INTELLECTUAL PROPERTY

We own the app, website, and related IP. You own your data and content. You grant us a limited licence to process your content solely to operate the service per these Terms and the Privacy Notice.

7. THIRD‑PARTY SERVICES

Some features depend on other companies, including those used for sign-in, billing and AI parsing. Our Privacy Notice explains how personal information is shared with them.

8. ACCURACY OF PARSED EVENTS

Symplano reads school communications you share and suggests calendar events. It may miss an item, create a duplicate, or get a date, time, detail or child wrong. Check any important event against the original school communication before relying on it. The school's own communication remains the authoritative source. Where the app asks you to review an event, check its details before confirming it.

9. OUR LIABILITY

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited. These terms do not affect your statutory rights, including your right under the Consumer Rights Act 2015 to services performed with reasonable care and skill. Subject to the above: we are not liable for losses arising from reliance on a parsed event that has not been verified against the original communication, from missed or inaccurately parsed events, or from your use of the app contrary to these terms; and our total liability to you in connection with the service shall not exceed the greater of £100 and the amount you have paid us in the twelve months before the claim arose.

10. TERMINATION

You may delete your account anytime. We may suspend or terminate for breach, abuse, or prolonged inactivity. Upon termination, your right to use the service ends, and we will delete your personal data according to the Privacy Notice.

11. CHANGES TO THESE TERMS

We may update these Terms. Material changes will be communicated via in‑app notice or email.

12. GOVERNING LAW

These Terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of English courts.

13. CONTACT

These terms were last reviewed and updated on 30 September 2026.